Fri, 24 Jun 2005

Indian Call centres considered harmful

Would you want to bank with a company that used offshore call centres after things like this?

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Comments

How funny: Bruce Schneier pointed out the stupidity of this argument three hours ago, and noted that he was sure people would draw the wrong moral from the case. Bravo to you.
Posted by Steve Laniel at Fri Jun 24 17:07:44 2005
Ahem. I apparently didn't look closely enough. You were linking to Schneier. Egg on my face. I hope you were joking, having read what Schneier wrote:
<blockquote>

There are security risks to outsourcing, and there are security risks to offshore outsourcing. But the risk illustrated in this story is the risk of malicious insiders, and that is mostly independent of outsourcing. Lousy wages, lack of ownership, a poor work environment, and so on can all increase the risk of malicious insiders, but that's true regardless of who owns the call center or in what currency the salary is paid in. Yes, it's harder to prosecute across national boundaries, but the deterrence here is more contractual than criminal.





The problem here is people, not corporate or national boundaries.

</blockquote>
Posted by Steve Laniel at Fri Jun 24 17:10:34 2005

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