Indian Call centres considered harmful

Would you want to bank with a company that used offshore call centres
after things like this?

2 thoughts on “Indian Call centres considered harmful

  1. Ahem. I apparently didn’t look closely enough. You were linking to Schneier. Egg on my face. I hope you were joking, having read what Schneier wrote:
    <blockquote>

    There are security risks to outsourcing, and there are security risks to offshore outsourcing. But the risk illustrated in this story is the risk of malicious insiders, and that is mostly independent of outsourcing. Lousy wages, lack of ownership, a poor work environment, and so on can all increase the risk of malicious insiders, but that’s true regardless of who owns the call center or in what currency the salary is paid in. Yes, it’s harder to prosecute across national boundaries, but the deterrence here is more contractual than criminal.

    The problem here is people, not corporate or national boundaries.

    </blockquote>

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